GENERAL
Q: What is Discount Master? A: Discount Master is an performance-based marketing platform that connects customers with local restaurants and businesses through exclusive discount vouchers.
Q: Is Discount Master free to use as a customer? A: Yes, completely free. You browse deals, claim vouchers, and use them at participating businesses.
Q: What types of businesses are on Discount Master? A: You'll find restaurants, cafes, food delivery, local services, electronics, fashion, beauty, home goods, and more — all offering exclusive discounts.
Q: How is Discount Master different from other deal platforms? A: Unlike traditional deal sites, Discount Master is performance-based — businesses only pay when a real customer redeems a voucher, meaning deals are genuine and not just loss-leaders.
Q: Do I need an account to use Discount Master? A: You can browse deals without an account, but you'll need to sign up to claim and redeem vouchers so they can be tracked properly.
VOUCHERS & DEALS
Q: How do I claim a voucher? A: Browse the discounted deals on discountmaster.com.au, find an offer you like, and buy it. You'll receive a unique promo code to present when you visit the business.
Q: How do I redeem my voucher at a restaurant? A: Show your unique QR code to the staff when you arrive or when paying. They'll approve it and you'll receive that deal.
Q: Do vouchers expire? A: Yes, each voucher has an expiry date listed on the Voucher. Make sure to check and use it before it expires.
Q: Can I use a voucher for dine-in and takeaway? A: This depends on the specific deal. Most restaurant vouchers are valid for dine-in meals. The deal page will clearly state where it's applicable.
Q: What if my voucher doesn't work at the restaurant? A: Contact Discount Master support with your promo code and details of the issue. We'll investigate and resolve it as quickly as possible.
Q: Can I share my voucher with someone else? A: Vouchers are typically linked to your account and are for single use. Sharing may result in the code being invalid. Check individual deal terms.
Q: Are there flash deals or limited-time offers? A: Yes! Discount Master features Flash Deals with very short windows and limited quantities. Keep an eye on the Flash Deals section and act fast.
DISCOUNTS & SAVINGS
Q: How much can I save with Discount Master? A: Discounts vary by business and deal, ranging from 10% all the way up to 90% off on selected items and services.
Q: Is the discount applied before or after tax? A: This depends on the individual business. The deal page will outline what the discount applies to. Confirm with the restaurant before ordering if unsure.
Q: Do deals apply to the full menu? A: Not always. Some deals apply to specific menu items or a set meal. Always read the deal description carefully before visiting.
Q: Can I use a voucher on public holidays? A: Some businesses exclude public holidays from their deals. This will be listed in the deal's terms and conditions.
Q: Are drinks included in the restaurant discount? A: This varies per deal. Some include the full bill, others cover food only. Check the deal details before you order.
Q: Can I use a voucher for a large group? A: Most vouchers are for a set number of people (e.g. 2 diners). Group bookings may require multiple vouchers. Check the deal for guest limits.
ACCOUNT & ORDERS
Q: How do I create an account? A: Visit discountmaster.com.au and click Sign Up. Enter your name, email, and create a password. It takes less than a minute.
Q: How do I view my claimed vouchers? A: Log in to your account and navigate to 'My Vouchers' or your profile dashboard to see all active, used, and expired deals.
Q: Can I cancel a claimed voucher? A: Vouchers can generally be cancelled if unused and within the cancellation window. Contact support if you need to cancel a claim.
Q: How do I update my email or contact details? A: Log in, go to Account Settings, and update your details from there. You may need to verify a new email address.
Q: Can I use Discount Master on my phone? A: Yes! Discount Master is fully accessible on mobile. Visit discountmaster.com.au on your browser to browse and claim deals on the go.
REFUNDS & ISSUES
Q: What if the restaurant refuses my voucher? A: This shouldn't happen, but if it does, contact Discount Master support immediately with your promo code and details. We will follow up with the business on your behalf.
Q: Can I get a refund on a purchased deal? A: If a voucher was purchased and unused, a refund may be possible within a certain period. Contact support with your order details to request one.
Q: What if the restaurant is closed when I arrive? A: Contact support as soon as possible. We'll work to either reinstate your voucher or arrange a suitable resolution.
Q: The food quality was poor — can I get a refund? A: Discount Master facilitates the deal, but the experience is the restaurant's responsibility. We encourage you to leave a review and contact support if significantly below what was advertised.
Q: I was charged the wrong amount. What do I do? A: Take a photo of your receipt and contact Discount Master support with your promo code. We'll liaise with the business to resolve it.
FOR BUSINESSES
Q: How do I list my restaurant on Discount Master? A: Reach out via discountmaster.com.au. There are no upfront costs.
Q: How are customers tracked? A: Every customer gets a unique promo code. When redeemed at your business, it's logged in our system — transparent and fully traceable.
Q: What marketing will you do for my business? A: We run targeted social media campaigns, paid digital ads, and local promotions specifically aimed at driving customers to your business.
Q: Is there a contract or lock-in period? A: No lock-in contracts. We believe results speak for themselves.
Q: How quickly can I get started? A: Once we align on the offer details, campaigns can be up and running within a matter of days.
Q: Can I set limits on how many vouchers are redeemed? A: Yes, you can cap the number of vouchers and set time windows so the deal works within your capacity and staffing.