Frequently Asked Questions
Shopping & Products
What does Discount Master offer?
Discount Master offers physical products alongside selected local deals and vouchers.
How do I place a product order?
Choose a product, add it to your cart and complete checkout using the payment options available at checkout.
Where can I find delivery information?
Current delivery estimates and shipping information are listed on our Shipping Policy page.
What if my product arrives faulty, damaged or incorrect?
Contact us at info@discountmaster.com.au with your order number and relevant photos. Please see our Refund Policy for the current return process.
Can I return a product if I change my mind?
Please refer to our Refund Policy for current eligibility, timeframes and return conditions.
Vouchers & Deals
How do I get a voucher?
Open the deal you want and follow the purchase or claim instructions shown on that deal page.
How do I redeem a voucher?
Follow the redemption instructions shown on the voucher or deal page. Requirements can vary by participating business.
Do vouchers expire?
Where an expiry date applies, it will be shown with the voucher or deal. Check the individual offer before purchasing or claiming it.
Can I get a refund on a voucher?
Please refer to our Refund Policy for the current voucher refund terms.
What if a voucher cannot be redeemed?
Contact info@discountmaster.com.au with your order or voucher details so we can review the issue.
Account & Support
Do I need an account?
You can browse the store without an account. Some customer or voucher features may require you to sign in.
How do I contact Discount Master?
Email info@discountmaster.com.au or use the Contact Us page.